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About Stefanie Amini

Stefanie Amini is the Marketing Director and Specialist in Customer Success at WalkMe, the world's first interactive online guidance system. She is chief writer and editor of I Want It Now, a blog for Customer Service Experts. Follow her @StefWalkMe.
Customer Service vs. Customer Experience – Both are Vital but Not the Same
Let's Look At Basic Definitions
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In looking at a customer’s interaction with a service provider, it’s necessary to draw a distinction between two often misused terms.