What it takes to be an award-winning company

What does it take to be an award-winning company? Just ask Vaughan Rowsell, founder and CEO of Vend. His company …

Yelp Announces The Members Of Its New Small Business Council

Yelp announced a new line-up for its Small Business Advisory Council. The company put a call out to business owners …

How and Why Periscope Might Make Sense for Small Business

I don’t report on new technology just because it’s hot as much as try to figure out if there’s a …

4 Non-measurable actions every business should take
Respond to consumers online

Post quality social media content

New Facebook Feature Helps Businesses With Customer Service
Facebook has a new customer service feature for businesses pages

Page admins can also reportedly search through their existing saved replies

Why you need a customer service response road map
Customers Expect the Best, Right NOW

Seek Out Complaints

Mobile will disrupt your industry: 3 ways to protect your business

How important is mobile for marketing your business in 2015? If you’ve read any of my past posts, you should …

Don’t Let Your Small Business Become Mediocre
Set clear expectations of performance

Create and communicate a strong company vision

Square Expands ‘Square Cash’ To Business Level Processing
Individuals aren’t the only ones who don’t like checks
5 Comments

ou can claim a $Cashtag in the Square Cash app or by going to cash.me.

60 Ways to Screw Up the Customer Experience
How people become aware of your business and brand

Every business loves referrals

Small Business Franchises Projected To Spend 1/2 Of Their Ad Budgets Online
Franchises are one of the most distinctive SMB segments
5 Comments

Many franchise SMBs work with digital or advertising agencies

Do you have a 3D editorial calendar?
Plan ahead
16 Comments

Integrate the different elements of your marketing

The Tech Trends For Small Business in 2015
Internet of Things

Remember when QR codes were the latest, greatest thing?

Use These Tech Trends In 2015
Internet of Things

Wi-Fi technology will soon take everyday items

Here’s a tactic to turn your challenges into breakthrough results
Acknowledge the urgency of your situation

Take intelligent action

4 tips for generating more return business in any industry
Go the Extra Mile

Reward Negativity

Which of these 3 types of small business owner are you?
Pretty much every business owner will want to do better in 2015

They will fit into one of the following 3 broad groups.

Why Your Proposals Aren’t Landing You Business
Ask the hard questions before

Spell out the agreement

How True Authority Is Actually Gained

8 Comments

The idea of authority has gotten a great deal of attention in business circles the last few years. People who …

The Future of Business Starts with Us
It’s changing or it should change

We are change.

Seven Communication Sins That Kill Simplicity and Business
Your audience needs simplicity

Real experts know how to make the complex simple

7 Essential Habits of Successful Business Owners
Focus on important first

Get out of the office