I posted about this at WebProNews already, but I think the information is worth sharing here too. eBay is enforcing policy changes (again), in what seems like a cry to get abandoning users back selling with the auction site.
Early in 2008, eBay made some notorious changes to its feedback policy that enraged many sellers. Basically, sellers were no longer allowed to leave feedback on buyers, but buyers could leave feedback on sellers. All hell broke loose and frustrated eBay sellers have been griping about it ever since.
Another common gripe has been over eBay’s favoritism of it’s own PayPal payment service. Now eBay seems to be rectifying both of these issues because they are starting to offer more payment methods as accepted and getting rid of the buyer feedback. Ecommerce Journal reports:
The move to change the Feedback policy was prompted by numerous requests made by the cross-border sellers who received negative comments from customers while there wasn’t actual fault with the merchants. Now eBay will be removing feedback if: the listing meets the Customs Requirements and/or the seller receives a negative or neutral Feedback comment, which references customs delays or customs fees. Merchants in turn are obliged to advise the buyers that import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
Based on the comments I have received on the WebProNews article so far (and I only posted it about an hour ago) it’s going to take more than this to win back a lot of the sellers they upset. Some are labeling these new changes meaningless.