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customer loyalty
Give the Customer a WOW! Experience
By Stacy Karacostas - Wed, 06/25/2008 - 1:52pm.
When was the last time you truly had a WOW! experience? I had one not too long ago, and I still can’t stop thinking about it.With spring on the way, it was time to get new flea and heartworm preventatives for my dog, Sadie. I decided to try ordering from 1-800-PetMeds because I had just gotten a discount coupon and catalog in the mail from them. And it turns out they had a couple of items I’d been having trouble finding (all hail the finger toothbrush!)
Effective Coupons and Repeat Business
By Chris Crum - Thu, 06/12/2008 - 8:31am.
About a month ago (to the day in fact) I wrote an article about saving your customers money to get them to spend more with your business.
Consider How You Are Treating Your Customers
By Chris Crum - Wed, 04/16/2008 - 11:15am.
I read an article today by Mike Moran talking about an unpleasant customer service encounter he experienced at a furniture store.
Happy Customers Buy Again
By Chris Crum - Thu, 01/24/2008 - 5:24pm.
Like employee loyalty, customer loyalty is something you have to work at. Just because someone bought from you once doesn’t mean they will come back. Give them reason to.Without getting into all of the technicalities of the loyalty business model, there are some simple things to keep in mind.Give them a quality product
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