Customer Relations
Recovering from an "Overly Successful" Marketing Campaign
By Abby Johnson - Fri, 08/07/2009 - 12:17pm.
Have you had a marketing or promotional campaign fail as a result of being too successful? When a small business embarks on a marketing campaign, it does as any marketing expert would advise and sets realistic goals. But what if those "realistic" goals are exceeded?
Immediacy Key To Web, Real Life Customer Relations
By David A. Utter - Thu, 08/14/2008 - 11:39am.
Getting the most from one's online data means looking at Internet traffic much the same as one does every real world meeting and relationship today.
Customer Relations Built to Last
By Abby Johnson - Fri, 08/08/2008 - 2:30pm.
Customer relations can be sticky. The business motto "the customer is always right" isn't always true. Even so, that motto must apply if you want to build a strong relationship with your customers.
Need for Privacy Policies Part Two
By Abby Johnson - Thu, 07/03/2008 - 3:00pm.
We hope that you have at least started putting ideas together for a privacy policy. We previously covered several reasons explaining why you should have a privacy policy on your website and what it should include.
Part One: Need for Privacy Policies
By Abby Johnson - Wed, 07/02/2008 - 3:50pm.
Privacy is a big issue, especially for Web users. Because it is becoming an increasingly big problem, you as a small business owner need to build a trusting relationship with your customers and visitors from the very beginning.
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