SmallBusinessNewz

Is Your Business in a Rush?

Rushing in business rarely pays off. There are many areas in business where you may be rushing or at least tempted to do so, but in the end you may end up hurting your business or at least not reaping the maximum benefits possible. Rushing Your Products

Give the Customer a WOW! Experience

When was the last time you truly had a WOW! experience? I had one not too long ago, and I still can’t stop thinking about it.With spring on the way, it was time to get new flea and heartworm preventatives for my dog, Sadie. I decided to try ordering from 1-800-PetMeds because I had just gotten a discount coupon and catalog in the mail from them. And it turns out they had a couple of items I’d been having trouble finding (all hail the finger toothbrush!)

Mistakes Can Earn You Business

First off, let me start out by thanking Ken McCormick for leaving a lot of good comments here lately, as such comments often lead to me writing new articles. Ken commented on an article I wrote a couple months back about considering how you are treating your customers. He said:

Earning Customer Appreciation

As you've probably become aware of if you read SmallBusinessNewz on a regular basis, I like to use real-life personal experiences as influence for some of my articles. In fact, I even posted an article a while back about using these experiences yourself to improve your own business. The Story

Is Your Sales Team Too Pushy?

Obviously sales are the cornerstone of any successful business. After all, if nobody's buying from you, you're not going to be in business for very long.However, there is such a thing as your sales team working too hard. What I mean by this is that they might be pushing the customers too hard to get them to buy.

Let Your Customers Down, Lose to the Big Brand

Back on March 17th, I posted an article about how timeliness is crucial when dealing with customers. The idea for this article was sparked by an incident I had just had where I was trying to get an exterminator to give me a price quote because I was anticipating having a lot of spiders inside my house.

Consider How You Are Treating Your Customers

I read an article today by Mike Moran talking about an unpleasant customer service encounter he experienced at a furniture store.

Timeliness is Crucial When Dealing with Customers

Now that the weather is starting to warm up, I am anticipating having some spiders in my house. If it is anything like last year, they'll be coming inside in droves. I'm not sure why the inside of my house is so attractive to them, but they seem to love it. This poses quite a problem for me, since not only do I despise them (sorry if I offend an spider lovers), but my wife is pregnant and the idea of spiders crawling on her while she sleeps or on my baby when she gets here sickens me.

Minimize Customer Annoyance

I've come to the realization that I talk about minimizing customer annoyance quite a bit in my writing, so I thought the subject would be worth its own article. After all, nobody wants to annoy their customers, and I feel like there are so many businesses out there doing so and just not realizing it. This could in fact be hurting their business.

Are You Treating Your Customers Right?

The most important factor in attaining customer loyalty is having good customer service. As I said before, you need to make sure your customer service staff is polite and does everything within its power to answer any questions a customer might have or address any concerns. The customer isn't always right, but if you want them back, it's up to you how far you will go to let them think that they are.