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Understanding Why Customers Are Always Right

By Abby Johnson - Thu, 07/22/2010 - 12:32pm.

We've all heard the saying thousands of times that the customer is always right. In all fairness, we know that the customer isn't always right. Instead, businesses have to let them feel in control. Did you ever think about why the customer truly believes he or she is right?

News Tags: Management, Fundamental Attribution Error, Psychology, customer service

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