SmallBusinessNewz

Managing Your Social Media Exposure

In the good old days customers would communicate with you via letter, phone or in person. Today things are very different. Now they can send you a tweet, post a comment on your blog or leave you a message on Facebook.

Bing Outage Teaches About Uptime, Accessibility

Recently, Microsoft's search engine, Bing, went offline.  Bloggers and Twitter users immediately began to whine about it as if the world were ending, and even after the outage ended (roughly 30 minutes later), the flood of complaints continued.  This should serve as a lesson about the importance of uptime and accessibility.

Keep Track Of Your Online Presence

If there’s one area where the Internet has made a huge difference in our everyday lives, it’s with the amount of information that is now freely available to and about us. Just type some keyword phrases into Google and you can be privy to almost everything that’s ever been written about a person or company. Yet this isn’t always a good thing, as a friend of mine recently found out.

Manage Your Online Reputation

In case you’ve not yet bought a copy of Radically Transparent, or perhaps you just need a reputation management refresher, you can check out an interview I did recently with MarketingSherpa.

Is Your Business in a Rush?

Rushing in business rarely pays off. There are many areas in business where you may be rushing or at least tempted to do so, but in the end you may end up hurting your business or at least not reaping the maximum benefits possible. Rushing Your Products

Consider How You Are Treating Your Customers

I read an article today by Mike Moran talking about an unpleasant customer service encounter he experienced at a furniture store.

Treat Your Customers Like Royalty

Have you heard the words, “reputation management” applied to SEO before? Well, if you haven’t, you certainly should. Where some corporations might argue that the blogosphere isn’t important, Zappos, the web’s biggest shoe store would, no doubt, disagree.

How Small Business Owners Should Manage Their Google Reputations

There's nothing worse than Googling your company or product and finding negative reviews in Google's top 10 search results. Managing your Google reputation is a challenge that every small business owner should embrace as more potential customers look to search engines to research companies and products.