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How To Handle Bad Reviews And Lies

By Mike Moran - Mon, 03/15/2010 - 10:32am.

When my friend called me, there was a little panic in his voice. He owned a successful, customer-friendly small business, and was generally an easygoing person. But he didn't know what to do. A long-time and loyal customer alerted him to a savage review of his business on an Internet Yellow Pages site. And so now he was turning to me to find out what he could do about it.

News Tags: Review, Yelp, SMB, Small Business

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