SmallBusinessNewz

Yelp Increases Transparency

A leading business reviews site has made some changes in order to fight charges that it plays favorites.  Yelp's "favorite review" feature is now history, and Yelp will let users see the work its review filter is doing, as well.

How To Handle Bad Reviews And Lies

When my friend called me, there was a little panic in his voice. He owned a successful, customer-friendly small business, and was generally an easygoing person. But he didn't know what to do. A long-time and loyal customer alerted him to a savage review of his business on an Internet Yellow Pages site. And so now he was turning to me to find out what he could do about it.

Yelp Responds To Extortion Allegations

Last week, we wrote about a lawsuit that'd been filed against Yelp.  The suit alleged that Yelp representatives would sometimes offer to remove negative reviews if businesses would buy ads.  Now, the CEO of Yelp has fired back (several times, actually), but a second suit's been filed, too.

Class Action Suit Filed Against Yelp

A site that the average small business owner may regard as a potential friend has managed to make a couple of enemies.  A new class action suit claims that Yelp tried to demand money from a veterinary hospital in exchange for making the business's reviews page look better.

Yelp To Let Businesses Talk Back

Bad reviews can do serious damage to a company's reputation, and small companies are especially vulnerable because they're likely to receive fewer other reviews to balance things out.  So small business owners should be happy to hear that, starting next week, they'll be allowed to respond to negative reviews on Yelp.

Yelp Helps Small Businesses with Review Management

One of the biggest gripes small businesses have about local review sites is that not all of them provide an opportunity to respond to a customer complaint. Popular review site Yelp is hoping to address that issue with the launch of a new set of tools to help business owners manage their Yelp profile. Along with new features, such as…