Care to multiply two three-digit numbers in your head? Yeah, not at all doable for most people. But it's no big deal when using paper, and simplifying your company's workflow may be much easier when it's written out, as well.
Granted, writing out the workflow in the first place can be a daunting task, yet that's all the more reason to do it and then simplify or reorganize. Streamline as best you can, leaving in whatever redundancies you need to feel safe.
You may find that some people are more or less twiddling their thumbs. Others may be acting as bottlenecks in the system because they're completely overloaded. If you've got more than a few employees, it's likely something needs to be tweaked.
An article on Smallbiztechnology.com notes, "Your new hires, front line managers and others do not have the same institutional experience as you or those who helped you build the company to what it is now. A document work flow helps everyone perform to the same level - whether they were hired today or 2 years ago."
If nothing else, writing out your company's workflow will let you confirm that everything's running smoothly.
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