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Do you Use Testimonials in Your Marketing?


Maybe You Should.

Testimonials can be a very effective marketing tool for many products. I'm willing to bet even you have been persuaded into buying something based on what other people have said about it.

It's kind of like word-of-mouth advertising that you're showing customers yourself.

Testimonials will be more likely to attract customers if they come from well-known people or from a source that displays a good amount of credibility. This will in turn make your product or business appear more credible as well.

Movie marketing is a great example of where testimonials can work very well. Ads for films often include quotes from critics that reviewed them favorably, and these quotes in turn influence the audience to go see the movie. These quotes are more likely to get people in the seats if they come from someone they know. Two thumbs up from Ebert and Roeper or 4 stars from USA Today are more likely to get people to take notice than a positive review from John Q. Movie Reviewer.

Of course not everyone will be able to get testimonials from sources that everyone knows, but someone well known within your industry (or an industry your product affects) can be convincing as well.

Let's say hypothetically Aaron Wall liked my product. He may not be well known to the general public like say, Johnny Depp, but if I was selling something related to the search industry, an endorsement from Wall would probably be pretty valuable, because within that niche, he is well-known and respected.

If you can get somebody well-known to say something good about your product, then great. This won't always be an easy task however, and it is comforting to know that testimonials can still be effective when they're from someone nobody's ever heard of.

If I was selling accounting software, I could use a quote from John Q. software-user as a testimonial, but instead of just using his name, I could say, "John Q. Software-User, head of accounting at Random Business Here". This gives off the impression that this person would know what they are talking about. He's head of accounting at some company, so he probably knows what he's talking about when it comes to accounting software.

There are variables that can come into play when it comes to the effectiveness of testimonials, such as the products you are selling, their range of appeal, etc. Have you ever used testimonials in your marketing? Do you think they were effective? What kind of products were involved?

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About the author:
Chris is a content coordinator and staff writer for SmallBusinessNewz and the iEntry Network. Subscribe to SmallBusinessNewz RSS Feeds.

Comments

Testimonials

I do think testimonials are a great way to promote yourself or your company. Nothing like letting someone else toot your own horn! It's much more believable to the customer than you saying how great you are.

RE: Testimonials

Yeah, testimonials from yourself will probably be less effective :)

Testimonials

Great article.  Testimonials are one of the most underutilized methods of closing sales.  Why?  Because most business owners don't really have a "system" of asking for testimonials.  In addition, what most people forget is that people that give you testimonials can and will give you referrals!  And referrals are the fastest and least expensive way to get business especially in a recession.   Systemize the process of asking for testimonials and referrals and your sales will grow.

RE: Testimonials

Great point about referrals!

Testimonials

Thanks for another great article. I myself think testimonials are a great tool.

 

 

RE: Testimonials

Thanks Raven. Have you used ones from well-known people or just average customers?

Re:testimonials

So.. if i put testimonial of any small business client with small budget, is that going to help ? or it needs only client which has big brands..

 

Krunal

RE: testimonials

I think that if you can use one from a client with a big brand, it can probably help more if people recognize it, but that doesn't mean that unknowns can't be convincing also.

What my clients tell me...

 

Such an important post.  Testimonials don't have to be from well-known people or about big brands or large budgets.  However, they do have to ring with truth that the reader can perceive.  This creates the credibility Chris refers to in this post. 

How to convey credibility in testimonials, even if the reader probably doesn't know the person who gave it?

  1. Use real names, first and last whenever possible.  Get permission, of course, and be sure it doesn't violate any confidentiality agreements. 
  2. Use other identifying factors, such as job title, company name, location. 
  3. Add a photo of the person.  (It should their real photo, not some stock piece like I've seen in a few places!)
  4. Refer to specific results.  When you collect testimonials, you want people to talk in detail about the experience they had, not just rave about you in general terms.

When I ask clients why they chose to work with me or signed up for my programs, many times I hear that they read the testimonials on my site or spoke to someone who had worked with me before (a live testimonial).  I'm convinced this brings in more clients than any hype-filled ad ever would.

RE: What my clients tell me...

Great tips Samantha! Thanks for adding to the conversation.

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