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Are You Making These Web Analytics Mistakes?


If so, it's time to get your act together.

Web analytics are already important to online businesses, but that importance is on pace to grow significantly as search engines evolve, making it harder for traditional search engine optimization tactics to drive traffic to your site.

Google is talking about getting more personalized, and Yahoo is already doing all kinds of experimental things with search results, by opening them up to third parties. The coming year is going to be a lot different in terms of how we obtain search engine traffic, which is why you're going to have to look at some other things, and that is means a lot of analysis on your (or your marketer's) part.

Bryan Eisenberg posted an interesting article the other day at the Microsoft AdCenter Blog, which looks at the seven biggest mistakes of web analytics.  They are as follows:

1. Improper Implementation
2. No Goals Setup
3. No Segmentation
4. Paying Too Much Attention to Irrelevant Data
5. Not Setting up Milestone Events Documentation
6. Not Combining Quantitative Data with Qualitative Data
7.  Not Taking Action On the Data

First of all, if you are not implementing your web analytics tools correctly, than you're probably accomplishing nothing but wasting time. "Common mistakes include: untagged pages, untagged or wrongly tagged transactions (i.e. transaction page is tagged like a regular page) and passing wrong values (especially for advanced tools like SiteCatalyst). In fact, several web analytics vendors websites also have these common errors," says Eisenberg.

With regards to number two, you have to have goals to achieve them. "Approximately 80%, of implementations have no goals setup," says Eisenberg. "If you can’t define what is valuable to you, then how do expect to increase your results?"

Indeed. Anyone can set up their analytics tools, but how is it going to help if you don't know what you're going for? Once you have a goal, you can figure out what you can do better to help you reach it.

I'm not going to retread the entire article, but I do recommend reading it if you operate an online business or just have an online presence for your business at all. I will skip down to number seven though - Not taking action on the data. This is the key mistake. What's it all for if you don't do anything about it?

The whole point of using analytics tools is to determine your strong points and weak points. You can then look at your weak ones and figure out what you need to do to improve them. The valuable data obtained from analytics tools is all too often ignored though. Maybe a lack of time is the issue, but you'd better make time for it if you hope to continue succeeding online.

Competition is all over the world, when you're online, and getting people to your site is not going get any easier. It's time to do some testing, some researching, and some analyzing. Then of course take some action.

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About the author:
Chris is a content coordinator and staff writer for SmallBusinessNewz and the iEntry Network. Subscribe to SmallBusinessNewz RSS Feeds.

Comments

analytics

Hi Chris

i've been really enjoying a bunch of your posts. and learning a ton, too. i have a web analytics project i'm helping with and another where i'm digging in on adwords. still learning, but thanks for the pieces you write.

I also saw your post on Bankaholic -- do you read Netbanker by any chance? I find that to be a pretty awesome blog. 

TJ

Seattle

p.s. i plan to do a few shoutouts to your stuff on my Dun & Bradstreet blog. hope that's okay.

RE: analytics

Thanks for the kind words, TJ. I am not familiar with Netbanker, but I'll check it out. I am certainly ok with shoutouts :)

This whole thing is getting

This whole thing is getting stupid. Why don't these people get into the real world. All my customers want to do is find my products which are described simply and accurately on my web site, by typing in relevant search terms or phrases. Then they want to buy them quickly, easily and securely at a competitive price. These idiots are trying to make life into something that it isn't just to try to make a role for themselves. Nobody is interested in personalising anything. Web2, blogging, running around with a bee up your backside looking for 'inbound links' etc etc are totally irrelevant in the real world where all people want to do is buy and sell products quickly and easily and move on to the next thinbg in their life. The trouble is that these peopole need to get out more.

RE: This whole thing is getting

Well, I think from the search engines' perspectives, they are trying to deliver more relevant results, and theoretically, when your search results are more personalized for you, the results would likely become more relevant.

Let's also not forget that search engines are used for much more than shopping.

analysis paralysis

I have started to build my website about 3 months ago and from the amount of data available, not considering the amount of learning involved, I have to admit I'm overwhelmed as it is to worry about web analytic s.

Have a look at my website and analyze it

The Malaysian Explorer

RE: analysis paralysis

Nice try, but it's going to take some research. There's no question about that. You need to read up on analytics as much as you can and find the right tools to help you make use of your knowledge.

The Strategic Gap

Reading the original post and some of the comments it is obvious that a gap is opening up between the casual user of Internet marketing and the up to date full time specialist.

I have some clients with substantial budgets that just don't have the internal expertise to allow me to implement half of what's now available in the analytics field.

Last week I spoke at a London conference for marketing managers and directors. Most of the audience seemed highly interested in what I was presenting. But the consensus was that their IT and commercial departments didn't have the time or budgets to embrace a more strategic approach.

RE: The strategic gap

I'd imagine budget is a fairly common problem, particularly in this economy.

Information Overload

Even experienced internet marketers like myself do sometimes feel like all of these analytics details are overwhelming. The issue here isnt interpreting the information, but instead figuring out how to make the results of that analysis applicable and useful.

Some analytics results are simply to utilize, for example i recently noted that about 5% of my traffic was coming from canada, and I have never made a sale to a canadian customer given that my services are somewhat localized to the US. Simple, make sure PPC ads dont show north of the border.

But then other statistics just make you grunt and scratch you head. For example on one of my projects, my bounce rate teeters between 60-80%. Ouch. I know there's a problem, but nothing that I do seems to correct it....and believe me, I've tried a lot!

Analytics are kind of like the lights on the dashboard of your car. When they raise a 'flag' you know there's something wrong. Sometimes it's simple, like "low fuel" and you can rectify it. Other times its more like "check engine" and you have no idea what to do, but you know its bad!

In my Local Online Marketing Blog, I try and help small business owners with real world businesses  understand basic web concepts, so they can effectively and simply utilize the internet to help meet their goals.

I appreciate your blog that tries to bridge the knowledge gap as well. Even the professionals need to continue learning, at all levels.

 

RE: Information overload

Heh, good analogy with the dashboard lights. But you're right. Even professionals need to continue learning. All you can really do is keep educating yourself and as a result, hopefully solutions will come easier.

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