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eBay Trying to Lure Back Sellers?


Sellers Not Having It

eBayI posted about this at WebProNews already, but I think the information is worth sharing here too. eBay is enforcing policy changes (again), in what seems like a cry to get abandoning users back selling with the auction site.

Early in 2008, eBay made some notorious changes to its feedback policy that enraged many sellers. Basically, sellers were no longer allowed to leave feedback on buyers, but buyers could leave feedback on sellers. All hell broke loose and frustrated eBay sellers have been griping about it ever since.

Another common gripe has been over eBay's favoritism of it's own PayPal payment service. Now eBay seems to be rectifying both of these issues because they are starting to offer more payment methods as accepted and getting rid of the buyer feedback. Ecommerce Journal reports:

The move to change the Feedback policy was prompted by numerous requests made by the cross-border sellers who received negative comments from customers while there wasn’t actual fault with the merchants. Now eBay will be removing feedback if: the listing meets the Customs Requirements and/or the seller receives a negative or neutral Feedback comment, which references customs delays or customs fees. Merchants in turn are obliged to advise the buyers that import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.


eBay says they will be adding Moneybookers and PayMate as acceptable payment methods beginning in February.

Based on the comments I have received on the WebProNews article so far (and I only posted it about an hour ago) it's going to take more than this to win back a lot of the sellers they upset. Some are labeling these new changes meaningless.

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About the author:
Chris is a content coordinator and staff writer for SmallBusinessNewz and the iEntry Network. Subscribe to SmallBusinessNewz RSS Feeds.

Comments

Too Little to Late

EBay, Tsk Tsk Tsk... Oh what a tangled web we weave. 

These small changes might have been enough for most,  when EBay wasn't being so fickle with its seller loyalties .  It might have been enough to keep EBay'rs happy but what has evolved is EBay's failure to acknowledge and appreciate the very core of its success, its sellers. Not these huge retailers but small business owners, stay at home moms, entrepreneurs finally living the dream of owning their own businesses, working from home and being with their families.

Has EBay truly realized the error of their ways? Too soon to tell I think.

 

 

http://www.clocktowntoys.ecrater.com

Sorry eBay, but...

This tiny change to the feedback policy will be completely irrelevent for most sellers. And what's wrong with sellers accepting any form of payment they feel comfortable with accepting? This isn't even a step in the right direction, eBay. At best, it's moving sideways.

spelling mistake

your article contains an understandable spelling mistake in the second paragraph: 'aloud' when it should be 'allowed' :-) cheers serge

RE: spelling mistake

Mental error. Thanks for pointing out.

How the mighty have fallen

If ebay think these silly little alterations are going to tempt buyers back it shows they've learnt nothing over the past year or so. Buyers and sellers have had enough of the stupid and greedy changes so far and have deserted in droves.Some to other sites like ebid and some encouraged to start up their own ecommerce sites. The only realistic thing for ebay to do is go back to what it used to be,the car boot of the internet and to let those in Ebay towers,who want to turn it into a copy of Amazon,the chance to join Amazon by sacking them. Ebays reputation as a paradise for scammers and con artists and as a haven for counterfeit goods didn't matter that much whilst it was still the place to get a good price for your stuff or offer the chance to get a bargain.Now like it's customers,the bargains have gone and ebays like a rudderless ship on full speed ahead.The lifeboats have all gone,it's all over bar the shouting.

Good

Sure, good opinion, thank you!

Ebay lost Our Trust & Respect

After nearly 22,000 sales and 773 purchases on ebay since 2003...we will NEVER buy or sell on ebay again as long as Donahoe remains CEO for the same reasons that have already been eloquently expressed by so many other folks. Immidiately after ebay made Best Match their default search engine our sales plummeted so drastically that it was no longer worth our time, effort and marketing dollars to continue using ebay's seller platform. Couple that with absurd feedback changinges opening the door for buyer fraud, along with Ebay trying to take total control over ever facet of our business....we finally had enough ogf the crap. We closed both our ebay stores back in October, established our own ecommerce store along with a google merchant account. Between PPC advertising throguh google and yahoo along with promoting our website on social networks like facebook, squidoo, youtube and myspace, we have managed to develop far more sales and profits than we ever did at ebay. To increase our presence on the net, we also established a storefront at Ioffer which has resulted on a slow, but steady stream of sales and new buyer leads. We had full intentions on setting up a store at Amazon in 2008, but the Amazon isnt currently accepting new jewelry businesses Fortunately for us, nearly 1/4 of our ebay customers are repeat shoppers that are now shopping our website, and our SEO has been producing great results on both google and yahoo. Unless there is a CEO change at Ebay, we would never consider doing any business at ebay. We have lost all trust and respect for both Ebay & PayPal management.

I Only Take Money Orders & Checks

Paperless payments aren't worth the hassle.

My business only accepts checks and money orders.

NO THIRD PARTY INTERFERENCE ALLOWED !

It's the ONLY Fraud - Free way to do business.

With the Economy going into a tail spin, credit cards are No Good anymore.

As a Patriot, I won't allow my fellow American to dig their credit trench deeper.

That's my story and I'm sticking to it.

BONANZLE.

 

 

It's my own fault..I was lazy...ebay was a drug

I kept selling on ebay because I was used to it, it was default easy, I absorbed their abusive rules and increased fees because I was too damn lazy to do what I should have done years ago, and that's build my own website and sell whatever I choose and take any form of payment I choose and live like a free person!

The good news?  Once I "hit bottom", I (powerseller, 98.7%, 6,138 positive) stopped my ebay selling completely, shut down my ebay store, built my own website (that grows everyday) and am proud to say I have "kicked the habit". 

Seven months, still "sober"...no ebay), and in December made more money than I ever made with my ebay store.  

 

I have my dignity back!  No more absorbing ebay's abusive fees, turning my cheek at their management condesention and hatred of sellers, and I don't have to deal with just plain daily ebay stupidity in their rules and "customer no service".  ebays actions toward their sellers speaks so loudly, I can't hear a word they say.  Dump them for your own sake and sake of your business. 

Let me be your example.  If I can do it...believe me....anybody can do it!  You don't need ebay.  Just take it one day at a time!  Keep the horse in front of the cart and Just Do It!

Cheers to me!!!

Thank you

Thanks for your comment - what a testimony..."I have my dignity back."  eBay too lost me as a seller, I'll never go back and suffer their anti-business and draconian policies anymore.

I agree with this gentlemen wholeheartedly, get out of eBay now, while you can. Leave it to people that need an online garage sale to clean out their garage - that is what eBay management wants it to be.

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