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PPC and Web Analytics Mismatches


Sometimes the Numbers Are Off

Microsoft has an informative post up on its adCenter blog looking at why PPC numbers and web analytics reports don't always match. While the post is written with Microsoft adCenter in mind, even author Charles Thrasher notes that variables apply to other search engines.

Common reasons number don't match include:

- Missing or improperly configured tracking URLs
- Missing landing page tags
- Clicks versus cookies
- Broadly matched search keywords
- Invalid clicks
- Recency
- Redirects

Thrasher of course elaborates on each of the above reasons that numbers don't match. "A rule of thumb — never compare the absolute numbers from one web analytics product against another," he says. "Instead, look for trends that mirror or contradict each other and further examine the underlying definitions."

We're seeing a lot of good advice on handling web analytics coming from Microsoft and Google. You might recall a few months ago, Microsoft shared the "seven biggest mistakes" which are:

1. Improper Implementation
2. No Goals Setup
3. No Segmentation
4. Paying Too Much Attention to Irrelevant Data
5. Not Setting up Milestone Events Documentation
6. Not Combining Quantitative Data with Qualitative Data
7.  Not Taking Action On the Data

Google shared some do's and don'ts for profiles, and Avinash Kaushik Google Analytics Evangelist is frequently offering good tips, particularly with regards to bounce rate.

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About the author:
Chris is a content coordinator and staff writer for SmallBusinessNewz and the iEntry Network. Subscribe to SmallBusinessNewz RSS Feeds.

Comments

everyone can do it, but no

everyone can do it, but no one can do it correctly.  kinda like web design ...

I’ve my existing analytic

I’ve my existing analytic profile installed. But when I create a new profile and follow your steps, it end up saying “Tracking not installed”. Correct me if i’m wrong, when I create a new analytic profile, I don’t have to install a new tracking code again. Right? Could this also affect the results I get?

There are many causes for a

There are many causes for a low conversion rate – ranging from a user un-friendly checkout process to a bug on your site. Or, your ad may produce traffic that is just not interested in your product .

Web Analytics Errors

Although I'm not from the exact measurement school of analytics I do find data mismatches a problem. Its particularly the case when Google Adwords consistently reports a higher figure for clicks charged for than clicks delivered according to the analytics package. Over time I've found the overstating to be a fairly consistent 3-5%. not a problem for small campaigns but with a client spending £200,000 per annum the error could be as much as £10,000. That's a lot of extra profit for Google and a sever dent in the profitability of the client.

The errors just keeps popping up

No matter how careful you are with the implementation of the analytics package, there will still be errors which is largely due to invalid clicks. I would never recomend anyone to compare the Ad clicks with the clicks recorded on the analytics package unless you want to get a massive headache.

PPC/Analytics Mismatch...

I noticed a slight mismatch in google PPC and Analytics a while back. The only thing I could put it down to was the differing time generation of PPC data and GA data.

Steve
Diector - web designers bristol

I would also like to add,

I would also like to add, talking to your customer support reps or group handling support - ask them or provide them a process on how to document what customers use as terms to refer to your products. Do customers often refer to merchant account as a service or as a solution.

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