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Are You Delivering the Mobile Experience Customers Want?


Many are Interested in Opt-in Mobile Alerts

Placecast recently shared findings from a Harris Interactive poll on Americans and location-based shopping. The firm found that a fair amount of consumers are interested in receiving opt-in mobile alerts from their favorite places.

"Consumers are interested in receiving alerts on their mobile phones from brands that they care about, provided they can opt-in and the messages are relevant," says Placecast.

Based on responses from the poll, 42% of 18 to 34 year olds and 33% of 35 to 44 year olds expressed some interest in receiving opt-in alerts on their cell phones from their favorite establishments. Here are a couple interesting graphs from Placecast:

Placecast graph - Types of products

Placecast graph - Impulse Purchases

According to Placecast's findings, 9 out of 10 U.S. adults have made an impulse purchase when they were out shopping in a store based on a sale or special going on around where they were.

"There is an opportunity to influence impulse purchases using a mobile phone: nearly a quarter of adults owning cell phones (22%) make this type of impulse purchase at least once per week or more often," says Placecast. "Among women with cell phones ages 18 to 44, 27% report making at least one impulse purchase a week; among men 18 - 34, this number rises to 31%."

Small businesses should consider these numbers while considering the impact the mobile space is having on the world. Some research from Gomez, Inc. also found that a lot of customers are dissatisfied with mobile sites. This is something to keep in mind as well.

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About the author:
Chris is a content coordinator and staff writer for SmallBusinessNewz and the iEntry Network. Subscribe to SmallBusinessNewz RSS Feeds.

Comments

Meet your customers where they are

This post points out two important lessons to attract and keep customers.

First - some customers DO want to be engaged. They want their favorite brands to reach out andkeep in touch. It makes their lives better.

Second - businesses need to meet customers where they are (not where they want them to be).

Great post Chris!

Kevin Stirtz

 

 

Great idea...

What a great idea! My adult children have the smart phones and are always getting alerts on them. Getting an alert from my safety and security web site could be something my customers would want. Timing is often instrumental in purchasing some of the safety and security products I offer. Thanks, Chris.

Mobile alerts is great to

Mobile alerts is great to have and you're right it is huge. Many people are interested in getting alerts on specials and discounts from restaurants and fast food joints.  Another category like to see is finding gas stations, cheap prices.  Movie theaters - whats playing.

mobile shopping alerts

We're working on mobile shopping alerts at http://frugalytics.com We're hoping to roll it out soon. Stay tuned...

Its true that people like to

Its true that people like to get alerts that are relevant to what they're into.  Important for marketers to pay attention to this tidbit if they want to get in front of customer. If you're selling items like blackberry curve parts, or poultry seasonings, you want to be findable on the mobile platform along with internet.

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