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The expectation that Williams would say something about Twitter accounts for businesses - and the fact that he didn't - is indeed the reason a lot of people gave up on his SXSW speech. Rumors had indicated a declaration about them would be made.


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Could be helpful
Kinda trite...
Twitter doesn't really DO much in the first place... so when it's CEO comes to the largest music festival in the world to speak, it better be good... the fact he didn't realize this, hallmarks the first step towards the typical line of mistakes that megacorporations usually make with their customers.
Twitter isn't really a "good product"... it's just something the world chose to use for the time being (it's ICQ that everyone can see - wait, do you still have ICQ installed???)... just like MySpace played-out, I think it's time is limited.
On the other hand, Facebook really appears to have the most valid model for long-term use by children, parents, groups... and ultimately businesses (because children, parents and groups will always be using it)!
Facebook isn't CUTE (but it's fun) and it's the Phoenix of MySpace (robust, without the mistakes of that platform)... that's likely why it will keep a positive lasting impression that doesn't fade easily... Twitter, Tweeting, Twinking, Twirp, Twetarded, and all the rest of it, will be the downfall of another overhyped tech company... my, how quickly we forget the past... we love to make the same mistakes twice.
Business Twitter
Also, it might be hard to tease out who is using the service professionally and who is using it for personal reasons, and then charge them for it.
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